Overview

The Veterinary Receptionist is often the first point of contact for our clients and plays an important role in creating a welcoming, positive experience for both pets and their people. This position combines client service, communication, administrative responsibilities, and teamwork to support the delivery of quality veterinary care.

Working closely with the Practice Manager, Medical Director, and veterinary healthcare team, the Receptionist helps ensure the hospital operates efficiently while maintaining a high standard of patient and client care.

Key Responsibilities

Client & Patient Experience

- Welcome clients and their pets in a friendly, professional, and compassionate manner.
- Answer phone calls and client inquiries, schedule appointments, document and relay messages accurately.
- Communicate information about hospital services, fees, and routine pet care within the scope of the role.
- Handle challenging client interactions with tact, patience, and professionalism.
- Recognize urgent patient concerns and promptly communicate them to the medical team, following hospital protocols.
- Help maintain a clean, organized, and welcoming reception area while promoting a safe, low-stress environment for pets.

Administrative & Financial Duties

- Schedule appointments and prepare medical records, forms, and other documentation.
- Maintain accurate client and patient information within the hospital's computer system.
- Process payments, review invoices with clients, and assist with daily cash reconciliation and other financial tasks.
- Prepare client communications, including reminders, follow-up correspondence, and sympathy cards.




- Assist with patient check-in and discharge, including reviewing invoices, discharge instructions, medications, and follow-up recommendations.
- Support prescription processing, retail sales, and other administrative tasks in accordance with hospital policies and procedures.

Teamwork & Professional Development

- Collaborate with the veterinary team to support efficient hospital operations and excellent patient care.
- Communicate important client and patient information accurately and promptly.
- Assist other team members with duties as needed to support the practice.
- Demonstrate reliability, organization, initiative, and a positive, professional attitude.
- Remain open to feedback, learning opportunities, and ongoing career development.
- Follow hospital policies, procedures, and established protocols.

Skills & Qualifications

- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills, with the ability to remain calm and professional in challenging situations.
- Strong organizational skills and attention to detail.
- Basic computer skills and the ability to learn veterinary practice management software.
- Ability to work independently while collaborating effectively with a team.




- Willingness to learn veterinary terminology, hospital procedures, and relevant administrative processes.
- Professionalism, reliability, compassion, and a genuine interest in supporting the care of pets and their people.

Physical Requirements & Work Environment

This role involves a combination of sitting, standing, walking, bending, and reaching throughout the workday, along with regular computer use and communication with clients and team members. The position may occasionally require lifting or moving items weighing up to 50 pounds independently, with assistance for heavier items.

The Receptionist works in a veterinary hospital environment and may be exposed to animals that are fearful or aggressive, animal waste, unpleasant noises or odours, and potential infectious diseases. Employees are expected to follow established safety and infection-control procedures.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

The Veterinary Receptionist works under the direction of the Practice Manager and Medical Director, with responsibility for completing routine duties accurately and referring unfamiliar situations or concerns to the appropriate team member.

Pay: $18.00-$21.00 per hour

Expected hours: 27.0 per week

Benefits:

- On-site parking

Application question(s):

- Are you able to reliably commute to 55 Daniel St N Arnprior on a daily basis?

Are you available to be scheduled between the hours of 8:30 A.M. - 7 P.M.?

Work Location: In person

📌 Veterinary Receptionist (Arnprior)
🏢 Arnprior Animal Hospital
📍 Arnprior