Service Coordinator
Voltech Fire Protection | Burnaby, BC

Job type: Full-time, permanent
Schedule: Monday–Friday, 7:30 AM–3:30 PM
Compensation: $22–$26 per hour, depending on experience
Work location: In person

About us

VFP is an established fire protection company dedicated to life safety and dependable customer service. We are looking for an organized, reliable Service Coordinator who wants to learn our business and build a long-term career with our team.

About the position

You will receive hands-on training across our office’s service coordination portfolios, learning how we schedule inspections, coordinate repairs, support technicians, and communicate with property managers and building representatives.

As your knowledge and confidence develop, the goal is for you to assume primary responsibility for our Deficiency Portfolio—preparing repair quotations, following up on approvals, and coordinating repairs identified during fire protection inspections. You will also provide coverage and support for other coordination portfolios when needed.

You will work closely with our Office Supervisor and receive support from our office and field teams. This position suits someone who enjoys learning, manages competing priorities well, and follows through on outstanding tasks.

Your responsibilities

· Learn the workflows across our service coordination portfolios.

· Respond professionally to incoming telephone calls, emails, and service requests.

· Coordinate routine and emergency service calls with the appropriate field team members.

· Schedule technicians and confirm building access, site contacts, notices, and job details.

· Create, process, and maintain accurate work orders.

· Prepare and send quotations, service pricing, reports, and customer correspondence using approved information.

· Follow up with clients on outstanding quotations and approvals, and coordinate authorized repairs.





· Track incomplete work and arrange follow-up visits as needed.

· Maintain accurate customer information, spreadsheets, service records, and electronic files.

· Support daily office operations and provide coverage for other coordinators when needed.

What you bring

· At least one year of customer service experience.

· Strong organization, attention to detail, and consistent follow-through.

· Clear written and verbal English communication skills.

· Confidence using Microsoft Outlook, Word, and Excel, and a willingness to learn new software.

· The ability to multitask, adjust priorities, solve problems, and work independently while collaborating with a team.

· A qualified, courteous approach to customers and coworkers.

· Reliability and an interest in developing the skills to manage your own portfolio.

Experience in office administration, scheduling, dispatch, service coordination, fire protection, trades, or property management is an asset. Fire protection experience is not required; training will be provided.

Why work with us

· Full-time employment with an established company in the life safety industry.

· A weekday schedule with weekends and statutory holidays off.

· Hands-on training and support from experienced team members.

· An opportunity to develop your skills and take ownership of a service portfolio.

· On-site parking and casual office dress.

Benefits

· Dental care

· Extended health care

· Disability insurance

· Life insurance

· Employee assistance program

How to apply

Please submit your resume and cover letter through Indeed or email [email protected].

In your cover letter, tell us about your relevant experience and why you are interested in joining VFP. Please include both documents for your application to be considered.

Pay: $22.00-$26.00 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Life insurance
- On-site parking

Work Location: In person

📌 Service Coordinator (Burnaby)
🏢 Voltech Fire Protection
📍 Burnaby