Join our energetic team as a Service Ontario Associate, where you'll play a vital role in delivering exceptional customer service at government service centers. In this energetic and fast-paced environment, you will assist clients with a wide range of inquiries, process essential data entry tasks, and ensure smooth operations. Your skills and analysis abilities will help serve diverse communities effectively, making a positive impact on every visitor’s experience. This paid position offers an exciting opportunity to develop your communication skills while contributing to a vital public service.
PAY IS COMMENSURATE WITH EXPERIENCE STARTING AT 21/hr.
Duties
- Provide friendly, professional assistance to clients seeking government services and information
- Handle data entry tasks accurately and efficiently to process applications, renewals, and other transactions
- Use phone etiquette to answer inquiries, schedule appointments, and direct callers appropriately
- Conduct analysis of customer interactions to improve service delivery and resolve issues promptly
- Maintain detailed records of transactions, inquiries,
and client interactions for reporting purposes
- Assist patrons with their Ontario paperwork including license plate registrations and license renewals.
Skills
- Strong data entry skills with high accuracy and attention to detail
- Excellent communication skills, both verbal and written, with the ability to listen actively and respond effectively
- Demonstrated customer service experience with a positive attitude and problem-solving mindset
- Knowledge of sales techniques including upselling to enhance customer engagement
- Analysis skills to assess customer needs and provide tailored solutions
- Phone etiquette expertise to manage calls professionally in a busy environment
This role is perfect for motivated individuals eager to make a difference by providing outstanding public service. If you thrive in lively settings, possess strong communication abilities, and enjoy helping others navigate government processes, we want to hear from you!
Pay: From $21.00 per hour
Expected hours: 20.0 – 40.0 per week
Work Location: In person
📌 Service Ontario Associate (Millbrook)
🏢 Millbrook IDA Pharmacy
📍 Millbrook
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