**Account Manager | 403Tech Solutions Inc. | Calgary, AB**

**$50,000 to $55,000 per year | Full time | Hybrid after probation**

Looking for a great place to work, with great people and even better clients? 403Tech is hiring a Account Manager.

**About us**

Since 2012, 403Tech has designed, installed and supported IT systems and networks for small and mid sized businesses across Calgary, Edmonton and Vancouver. We focus on managed IT and cybersecurity. Our goal is to build reliable, high performing systems that are easy for our clients to use and easy for our team to support.

Our culture is built on our core values. We aim to be **T**rusted, **E**fficient, **C**harismatic and **H**olistic. That's what TECH stands for.

**The role**

As a ACCOUNT MANAGER, you'll own the relationship with a portfolio of small and mid sized clients. You'll get to know their business and work directly with their executives. You'll make sure our infrastructure, support and projects teams deliver what each client needs, on time.

**What you'll do**

- Own each client's Managed Service Agreement (MSA). Make sure clients and our team both understand what's covered, and that we deliver on it.

- Stay current on how each client's business is changing.

- Run monthly or quarterly account reviews covering service health, satisfaction, recommended projects and hardware replacement planning.

- Keep client communications up to date in our PSA and CSAT systems.

- Help our teams scope requests that fall outside the MSA.

- Build action plans for at risk accounts.

- Own and resolve client complaints for your accounts.

- Follow up on internal and external leads.

- Other duties as needed.

**What you bring**





- 5+ years of customer service experience

- Strong working knowledge of Microsoft products

- Excellent written and verbal communication in English

- Sharp problem solving, especially under pressure

- Strong organization and the ability to juggle multiple priorities

- A positive, self starting attitude

- Availability Monday to Friday, 8am to 5pm

**Bonus points for**

- Experience working at an IT company or Managed Service Provider (MSP)

- Experience with clients of different sizes and industries

- A track record of creative solutions to tough problems

**Work arrangement**

You'll work in our Calgary office for the first 3 months while you learn our clients, systems and team. Once you've completed your probation, you'll move to a hybrid schedule that includes some work from home.

**What we offer**

- Market-competitive salary and extended health benefits

- Hybrid work after your 3 month probation

- A fun, dynamic and flexible work environment

- A personalized training plan

- Hands on work with new technologies and services

- Office drinks and snacks

**To apply,** please answer these three questions with your application:

1. How many years of customer service experience do you have?

2. Have you worked for an IT company or MSP?

3. How many client accounts have you managed at one time?

Job Type: Full-time

Pay: $50,000.00-$55,000.00 per year

Benefits:

- Extended health care

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your favorite hobby?

Experience:

- Customer service: 5 years (required)

Language:

- English (required)

Work Location: In person

📌 Account Manager (Calgary)
🏢 403Tech
📍 Calgary