Under the responsibility of the UTT (Underground Technology) Administrative Manager, the incumbent ensures that all customer requests are met.

Main Responsibilities:

· Enters product orders (UTT products) from representatives or directly from customers into the computer system for all of Canada;

· Plans delivery routes according to the characteristics of the equipment available to make deliveries by optimizing loading in order to minimize delivery costs and maximize customer satisfaction;

· Communicates delivery dates to customers and representatives;

· Follow up with production and shipping to ensure deliveries are made on time;

· Communicates effectively with clients and colleagues in a professional manner;

· Demonstrates ability to process high-volume customer orders in a time-sensitive environment;

· Maintains communication with representatives or customers, follows up on their requirements and coordinates deliveries as needed;

· Coordinates the transfers of products between Mapei storage sites in order to comply with the min/max instructions for each of the products;

· Matches purchase orders, bills of lading and invoices;

· Takes note of customer complaints, distributes information to those concerned and follows up with customers to ensure timely resolution;

· Issues credits and returns after investigation to the Warehouse Manager and/or other departments and prepares the necessary documentation for their processing;

· Provides the correct responses to customer or representatives telephone and email inquiries regarding products;

· Develop collaborative and positive working relationships with staff and external clients;





· Assists customers with after-sales service issues;

· Is a primary contact for represenatative or customer inquiries regarding our products and brand;

· Coordinates with the Purchasing team to enter supplier orders, including bulk and blanket orders, through the appropriate requisition processes

· Maintains and updates the Supplier Bulk Order database to ensure accurate and current information

· Manages and maintains the Canadian Standard Product Price List on a quarterly basis, utilizing applicable cost-source price lists and/or certified costs

· Prepares cost and profitability analyses for multi-year projects and develops and issue sformal project proposals.

· Requests new codes for purchased and produced product

· Works with technical sales members to understand and take appropriate action to correct or change product configurations in the system

· Performs all other related tasks.

Competencies required:

- CD in business management/logistics with 3 years of experience in a similar position or HSD combined with 5 years of experience in a similar field
- Written and spoken languages: French and English
- Office automation software such as: Microsoft Office, Windows environnement
- Data entry software: D365
- Courtesy and discernment
- Can learn rapidly and work under pressure
- Sense of planning and organization
- Valuable communication skills and personal integrity

Avantages :

- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Congés payés
- Cotisation égale au RÉER
- Programme d'Aide aux Employés
- Stationnement sur place
- Tenue Décontractée

Lieu du poste : Télétravail hybride à Brampton, ON

📌 Customer service representative (Brampton)
🏢 MAPEI
📍 Brampton