Kawartha Cottage Vacations is seeking a reliable, organized, and customer-focused Rental Services Coordinator to join our growing small business.

This is a position combining travel sales, guest services, reservation coordination, and administrative support. The successful candidate will help prospective guests find and secure cottage vacations while also supporting the day-to-day administration required to manage reservations from initial inquiry through check-out.

This position is ideal for someone who enjoys communicating with customers, has strong attention to detail, and is comfortable managing several reservations and administrative tasks at the same time.

Position Details

- Fully remote, independent contractor position
- Approximately 10–30 hours per week, depending on the time of year and business needs
- Compensation: $18–$23 per hour, depending on experience and qualifications
- Peak season runs from January through July, when hours will generally be higher
- Availability to monitor and respond to guest and owner inquiries in a timely manner
- Preference for candidates located in the Kawartha Lakes or surrounding area
- Opportunity for responsibilities to grow with the business (ex. Marketing duties)

Key Responsibilities

Travel Agent and Guest Services

- Respond to new guest inquiries by email and other booking platforms in a timely and professional manner
- Assist guests in finding cottage properties that meet their vacation needs, preferences, group size, dates, and budget
- Answer questions regarding cottage properties, amenities, policies, pricing, availability, and the reservation process
- Prepare and provide rental quotes to prospective guests
- Communicate with cottage owners as required to confirm availability, answer guest questions, and obtain approval for reservation requests
- Follow up with prospective guests and assist in converting inquiries into confirmed reservations
- Assist guests throughout the booking process and provide a high level of customer service




- Assist with inquiries and reservations received through Airbnb and other vacation rental platforms

Administrative and Reservation Coordination

- Maintain and update cottage availability calendars across our website and booking platforms
- Prepare cottage rental agreements using established company templates
- Prepare and send invoices and reservation confirmations
- Track outstanding rental agreements, deposits, payments, waivers, and other required documentation
- Send payment reminders and follow up with guests regarding outstanding reservation requirements
- Update reservation details and maintain accurate guest and property records
- Assist with general administrative duties related to cottage listings, rental rates, bookings, and guest communications
- Ensure reservation documentation and communications are accurate, organized, and completed on schedule

Qualifications & Skills

- TICO Certification required. Candidates who are not currently certified must be willing to obtain the certification; required certification costs will be covered by Kawartha Cottage Vacations.
- Previous experience in travel, hospitality, vacation rentals, property management, or a related customer service role preferred
- Experience with Airbnb, vacation rental platforms, or online booking systems considered a strong asset
- Familiarity with the Kawartha Lakes, Peterborough, and surrounding cottage country areas considered a strong asset
- Strong written and verbal communication skills
- Excellent customer service skills and a professional, friendly communication style
- Strong organizational skills and attention to detail




- Comfortable working with numbers, preparing quotes, and reviewing reservation information for accuracy
- Ability to prioritize multiple inquiries, reservations, deadlines, and administrative tasks
- Comfortable working independently and using judgment to handle routine guest questions and situations
- Robust computer skills and comfortable learning new online systems
- Experience with Microsoft Office, Outlook, and Excel preferred

What We're Looking For

We are looking for someone who is dependable, personable, and highly organized. The ideal candidate takes ownership of their work, communicates professionally with both guests and cottage owners, and understands the importance of accurate and timely responses.

Because we are a small business, the right person will be able to balance providing excellent guest service with the administrative details required to keep reservations organized and running smoothly.

The successful candidate will be expected to manage their own work schedule within the needs of the business, work independently, and provide their own suitable remote work environment and equipment.

About Kawartha Cottage Vacations

Kawartha Cottage Vacations is an Ontario-based cottage rental agency specializing in vacation properties in the Kawartha region. We help guests find memorable cottage getaways while providing cottage owners with professional rental marketing, reservation coordination, and guest management services.

Our focus is on providing personalized service to both guests and property owners while making the cottage rental process as straightforward and enjoyable as possible.

If you are passionate about travel and hospitality, enjoy helping customers, and have the organization and attention to detail needed to manage reservations from start to finish, we would love to hear from you.

Pay: $18.00-$23.00 per hour

Benefits:

- Flexible schedule

Work Location: Remote

📌 Rental Services Coordindator (Canada)
🏢 Kawartha Cottage Vacations
📍 Canada