About Us

Jasper Place Wellness Centre (JPWC) is a registered charity founded in Edmonton in 2006, recognized for driving systemic change through innovative projects and bold community solutions. With a proven history of influencing policy, piloting groundbreaking initiatives, and collaborating directly with the people we serve, we are committed to building communities that truly reflect the strength and diversity of those who live in them.

Our integrated approach combines housing, healthcare, and social enterprise, creating lasting impact and empowering individuals to thrive. Our Community Health Centre will operate within a holistic model of care, addressing the interconnected needs of physical health, mental wellness, and social well-being. We integrate primary care with allied health professionals and social supports to provide comprehensive, team-based care.

Our goal is to meet people where they’re at, reduce barriers to access, and build long-term relationships that support better health outcomes. This collaborative model means all staff may intersect with various disciplines to support the delivery of person-centered care. If you’re a forward-thinking professional eager to contribute to meaningful change, we invite you to join our team and help shape a brighter future.

What We’re Looking For:

We are seeking an experienced and highly organized Clinic Manager in our Community Health Centre. This role is critical in overseeing the day-to-day of a recently established medical clinic. The incumbent will be responsible for ensuring efficient operations, hiring staff, overseeing operational workflows, and ensuring regulatory compliance.

The ideal candidate will have strong leadership skills, in-depth knowledge of clinic operations, and the ability to develop and maintain efficient systems.

What you’ll do:

Operations Oversight / Administration

- Regularly update scheduling systems for both medical services and staffing to optimize efficiency.
- Maintain supply chain processes for ordering medical and office supplies.
- Manage vendor relationships for facility maintenance, medical supplies,



and IT support.
- Collaborate with management to develop and implement policies aimed at improving service quality and operational efficiency.
- Point person and superuser for the electronic medical records (EMR) system, Telus Collaborative Health Record.
- Oversee inventory management, including medical supplies and equipment, ensuring availability and cost-effectiveness.

Financial and Budget Management:

- Monitor clinic budgets to ensure financial sustainability.
- Implement cost-control strategies while maintaining high standards of care.
- Oversee billing procedures, insurance processing, and revenue cycle management.

Human Resources and Staffing

- Develop job descriptions, conduct interviews, and onboard current hires.
- Establish training programs to ensure staff understand clinic policies, EMR usage, and operational procedures.
- Lead recruitment efforts for medical and administrative staff, as the need arises.
- Coordinate staff scheduling, manage attendance, and address any staffing issues to maintain optimal service levels.
- Assist in training and onboarding new employees, providing ongoing professional development opportunities.

Compliance and Quality Assurance

- Address patient concerns and complaints promptly to maintain a high level of patient satisfaction.
- Maintain accurate records, prepare reports, and track key performance indicators (KPIs) related to clinic operations.
- Foster a positive and professional work culture that aligns with the clinic’s values and mission
- Ensure compliance with HIA and FOIPP
- Maintain staff files with respect to sick notes, probation periods, performance reviews etc
- Clinic advertising
- Other duties as assigned

What you have:





- Bachelor's degree in healthcare administration, Nursing, or a related field (preferred) or
- Minimum one-year experience in a supervisory / leadership / management position within a medical office
- Previous experience as an Licenced Practical Nurse, or experience working in a clinic, would be considered an asset.
- Medical Terminology Certificate
- Knowledge in the use of Telus Collaborative Health Record EMR platform and NetCare is an asset
- Proficiency using Microsoft Office applications (Word, Excel, Access, Outlook, PowerPoint) and internet is beneficial
- Knowledge of the College of Physicians & Surgeons and Alberta Medical Association Practice Guidelines and Policies
- Excellent communication (oral and written) and organizational skills
- Ability to prioritize and demonstrate accuracy and attention to detail in a fast-paced environment with strict deadlines
- Strong interpersonal and mediation skills
- Demonstrated ability to exercise sound judgement in a supervisory role
- Commitment to client service and confidentiality with a positive and qualified approach
- Adaptable to change and willing to learn new tasks on a regular basis

Why Join Us?

- Mission-Driven Work: Play a key role in shaping the future of a non-profit that is making a real difference in the community.
- Skilled Growth: Opportunities for learning and growth as our organization scales.
- Collaborative Team: Join a passionate and supportive team committed to meaningful change.

How to Apply:

Interested candidates should submit their resume and a cover letter.

We are an equal opportunity employer and encourage applicants from diverse backgrounds to apply.

Job Type: Full time

Pay: $65,000.00-$75,000.00 per year

Benefits:

- Casual dress
- Dental care
- Flexible schedule
- On-site parking
- Paid time off

Education:

- Bachelor's Degree (preferred)

Experience:

- Medical terminology: 2 years (preferred)
- Operations management: 2 years (preferred)
- Electronic medical records: 2 years (preferred)

Work Location: In person

📌 Clinic Manager (West Edmonton)
🏢 JASPER PLACE WELLNESS CENTRE
📍 West Edmonton