Front Desk Receptionist / Administrative Assistant

Sol School of Music – Richmond Hill, ON

Sol School of Music is seeking a friendly, organized, professional, and customer-focused Front Desk Receptionist / Administrative Assistant to join our team in Richmond Hill.

As the first point of contact for our students, parents, and customers, you will play an important role in ensuring smooth daily operations and providing an excellent customer experience.

We are looking for someone with strong communication skills, excellent organizational abilities, previous experience in customer service and administration, and a solid understanding of music and musical instruments.

Fluency in both English and Farsi (Persian), as well as familiarity with music and musical instruments, is mandatory for this position.

IMPORTANT – HOW TO APPLY

All applicants MUST submit both their resume and cover letter directly to our email address:

[email protected]

Applications submitted only through Indeed, LinkedIn, or other job platforms will NOT be reviewed.

To be considered for this position, candidates must email both documents directly to us. Applications missing either a resume or a cover letter will not be considered.

Contact Information:
Sol School of Music
(phone hidden)
[email protected]
www.solschoolofmusic.ca

Key Responsibilities

- Welcome and assist students, parents, and customers in a friendly and professional manner.
- Answer phone calls, respond to emails, and handle general inquiries in both English and Farsi.
- Schedule, reschedule, and coordinate music lessons and appointments.
- Maintain accurate student records, lesson schedules,



and administrative documentation.
- Communicate with instructors, students, and parents regarding scheduling changes and lesson arrangements.
- Assist customers with inquiries about music lessons, programs, musical instruments, and store products.
- Process registrations, payments, and other front desk transactions.
- Perform general administrative and clerical duties.
- Maintain a clean, organized, and welcoming reception area.
- Support the management team with daily operational tasks.

Requirements & Qualifications

Mandatory Requirements:

- Fluency in both English and Farsi (Persian) – Excellent verbal and written communication skills in both languages.
- Knowledge of music and musical instruments – Candidates must have a good understanding of music and be familiar with different types of musical instruments.
- Previous experience in reception, administrative assistance, secretarial work, or appointment scheduling.
- Previous customer service experience with strong interpersonal and communication skills.
- Good computer literacy, including proficiency with Microsoft Office (Word, Excel, Outlook) and basic computer applications.
- Strong organizational skills and excellent attention to detail.
- Ability to manage multiple tasks and priorities in a busy workplace.
- Professional, reliable, punctual,



and responsible.
- Comfortable communicating with customers over the phone, by email, and in person.
- Ability to work independently and collaboratively as part of a team.

Preferred Qualifications:

- Previous experience working in a music school, educational institution, or musical instrument retail store.
- Previous experience handling customer payments and point-of-sale (POS) systems.

Ideal Candidate

Our ideal candidate is someone who is personable, patient, detail-oriented, and enjoys interacting with people of all ages.

Since Sol School of Music operates as both a music education center and a musical instrument retailer, candidates must have an existing understanding of music and musical instruments to effectively assist customers and respond to inquiries.

We are looking for someone who can confidently manage front desk responsibilities while creating a positive and welcoming experience for every student, parent, and customer.

About Sol School of Music

Sol School of Music is a growing music school and musical instrument store located in Richmond Hill, Ontario.

We offer professional music education for students of all ages and skill levels, along with a wide selection of musical instruments and accessories.

Under the management of Soheil Dehbasti, Sol School of Music is dedicated to providing high-quality music education, outstanding customer service, and a welcoming environment for our community.

Location: Richmond Hill, Ontario
Work Location: In person

Pay: $17.95-$17.96 per hour

Expected hours: 12.0 – 15.0 per week

Work Location: In person

📌 Front Desk Receptionist / Administrative Assistant (Richmond Hill)
🏢 Sol School of Music
📍 Richmond Hill