Join Cloud Talk as an Account Manager in Toronto, operating in a hybrid mode. Drive customer success and portfolio growth, leveraging AI-powered solutions for impactful business communication.

As an Account Manager, you'll take charge of your client portfolio, focusing on customer retention and expansion strategies. You will act as a key advisor, routinely conducting Executive Business Reviews to align Cloud Talk's performance with your clients' key performance indicators.

Your goal will be ensuring your accounts' health and fostering deep relationships with executives.

Key Responsibilities:
Conduct Executive Business Reviews linking performance to KPIs
Develop strategies for customer retention and growth
Monitor and manage customer health metrics




Advocate client needs internally at Cloud Talk
Identify prospects for organic account expansion

Requirements:
Experience in Account Management in B2B SaaS
Proven track record in retention and expansion metrics
Ability to run portfolio health frameworks
Comfort with data analysis using CRM tools
Skilled in managing multi-stakeholder relationships

Take ownership of your portfolio while driving significant growth through data-driven insights and proactive strategies at Cloud Talk.
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📌 Account Manager At Cloudtalk Toronto
🏢 Cloudtalk
📍 Toronto