Comfort Hotel Vancouver Airport is seeking a friendly, dependable, and service-oriented Full-Time Front Desk Agent to join our team.

This position is 5 shifts per week. Candidates must have flexible availability and be able to work a combination of day shifts, evening shifts, weekends, and holidays as required.

Responsibilities

As a Front Desk Agent, you will be one of the first points of contact for our guests and play an important role in creating a welcoming and positive hotel experience.

Key responsibilities include:
Welcome guests and provide friendly, professional customer service
Complete guest check-ins and check-outs accurately and efficiently
Process reservations, payments, deposits, and other guest transactions
Answer telephone calls and respond to guest questions and requests
Provide information about hotel services, amenities, transportation, and the local area
Assist with guest concerns and work toward timely and appropriate resolutions
Coordinate with housekeeping, maintenance, and other hotel departments
Maintain accurate guest accounts, reservations, and front desk records
Assist with airport shuttle inquiries and scheduling
Maintain a clean, organized,



and professional front desk and lobby area
Complete assigned front desk duties and shift responsibilities

Qualifications

We are looking for someone who:
Has excellent customer service and communication skills
Is friendly, professional, dependable, and punctual
Is comfortable working independently and as part of a team
Can remain calm and professional when handling busy periods or guest concerns
Has good attention to detail and basic computer skills
Is comfortable handling payments and completing transactions accurately
Has previous hotel, front desk, or customer service experience; hotel experience is preferred but not required
Is willing to learn and take initiative

Please note that this position is best suited to candidates who can maintain flexible availability rather than those who are only available for a specific shift or limited days of the week.

If you enjoy working with people, providing great guest service, and working in a fast-paced hotel setting, we would like to hear from you.

Pay: $18.50-$19.00 per hour

Perks:
In office parking

Work Location: In person

📌 Front Desk Agent Richmond
🏢 Comfort Hotel Vancouver Airport
📍 Richmond