Elevate customer experiences with Cognizant as a Bilingual Cantonese Sales & Customer Service Representative in Canada. Provide support via phone, drive purchases, and collaborate with your team on various customer needs.
Cognizant, an IT Consulting Firm, seeks an experienced representative fluent in English and Cantonese. In this remote role, you will handle inquiries, manage orders, and assist customers effectively. Your contributions will enhance our team's customer service quality and company commitment to supporting customer satisfaction.
Key Responsibilities:
Offer support via phone, email, and chat for customer inquiries
Track information and troubleshoot using computerized systems
Document issues, resolving inquiries promptly
Redirect callers to self-service options proactively
Process orders and communicate follow-ups as necessary
Requirements:
High School Diploma or equivalent
Minimum 2 years in Customer Service
Must be bilingual in English and Cantonese
Excellent communication skills, both oral and written
Ability to work in a quick-paced team setting
Bring your customer service expertise to make a real impact at Cognizant.