Join Cognizant as a Remote Bilingual Sales and Customer Service Agent in Quebec, assisting customers in English and French. Provide exceptional service through phone, email, and chat to enhance customer experiences.
In this role at Cognizant, you will engage with customers and sales associates, addressing inquiries and managing orders. The position requires at least two years of customer service experience, with a robust emphasis on problem-solving and a keen attention to detail.
You'll leverage computerized systems to track information and resolve issues promptly.
Key Responsibilities:
Handle customer inquiries via phone, email, and chat
Process orders and manage customer requests effectively
Document issues, providing timely updates and resolutions
Redirect callers to self-service solutions as needed
Conduct proactive outbound follow-ups to ensure satisfaction
Requirements:
High School Diploma or equivalent
Bilingual proficiency in English and French
Minimum two years of customer service experience
Excellent communication skills, written and verbal
Ability to excel in a rapid-paced workplace
Bring your customer service expertise and bilingual skills to enhance customer relations at Cognizant.