This position requires a minimum of 1 year existing experience in processing automotive warranty claims and exceptional customer service skills.

Core Responsibilities & Requirements:
Review all warranty paperwork to ensure proper documentation and verify criteria compliance as required by the dealer and manufacturer.
Book and close claims as required.
Utilize technical knowledge to verify proper documentation of repairs for warranty coverage and payment.
Remain current on all factory recalls and announcements.
Reconcile all warranty receivables, warranty schedules, and work with the dealership accounting department to obtain payments.
Maintain all service and customer records as required by the dealer and manufacturer.
Complete relevant Manufacturer Certification Requirements as needed.
Maintain compliance with all WPC internal policies and procedures.
Assistance with submission and payment of extended warranties and any and all required documentation as needed.
Secondary administrative work will be expected to be performed for other areas of the Fixed Operations as needed and as part of the role.

Qualified Requirements
Minimum 1 year of experience
Experience with Quorum, ADP, Reynolds & Reynolds,



UCS or similar dealer management system (“DMS”)
Strong customer service skills
Robust communication skills
Able to work well in a team environment
Be a persistent problem solver
Positive attitude

Highbury Ford is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Highbury Ford is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Peter Sandor with the relevant details.

Apply with resume to Peter Sandor, General Manager of Fixed Operations.

Job Types: Full-time, Permanent

Pay: $45,000.00 per year

Additional pay:
Bonus pay

Benefits:
Dental care
Extended health care

Versatile language requirement:
French not required

Experience:
Warranty Administration: 3 years (preferred)

Work Location: In person

📌 Warranty Administrator London
🏢 Highbury Ford Sales
📍 London