Job Summary

We are seeking a part time Customer Service Representative (CSR) to join our team. The ideal candidate will serve as the first point of contact for our customers, providing exceptional support and ensuring a positive experience. This role involves handling inquiries, processing data entry, and assisting with sales efforts in a fast-paced workplace. The CSR will play a vital role in maintaining customer satisfaction and fostering long-term relationships.

Duties
Respond promptly and professionally to customer inquiries via phone, email, or chat, demonstrating excellent phone etiquette and communication skills
Assist customers with account information, product details, and troubleshooting issues
Perform accurate data entry to update customer records and transaction details
Identify opportunities for upselling additional products or services to enhance customer experience
Analyze customer feedback and interactions to identify trends and improve service quality
Support sales initiatives by promoting relevant products or services through effective communication and upselling techniques
Maintain detailed documentation of customer interactions and transactions for record-keeping purposes




Collaborate with team members to resolve complex issues and ensure customer satisfaction

Skills
Strong communication, with the ability to convey information clearly and professionally
Proficiency in data entry with attention to detail to ensure accuracy of customer records, experience with Service Titan a huge asset.
Excellent analysis skills to interpret customer needs and identify sales opportunities
Experience in sales, including upselling techniques, to promote products or services effectively
Multilingual capabilities are a plus for engaging a diverse customer base
Demonstrated ability to handle multiple tasks efficiently while maintaining a positive attitude
Knowledge of phone etiquette and customer service best practices
Ability to work well within a team workplace and adapt quickly to changing priorities

Pay: $20.00-$25.00 per hour

Expected hours: 24.0 – 30.0 per week

Advantages:
Casual dress
Company events
Flexible schedule
On-site parking
Paid time off

Application question(s):
Do you have experience with Service Titan?
Do you have any admin experience in HVAC

Experience:
CSR: 1 year (preferred)

Work Location: In person

📌 Csr Customer Service Representative Spencerville
🏢 Sauve Heating & Air Conditioning
📍 Spencerville