Elevate your career as the Senior Manager of Customer Account Management at Swapcard, focusing on strategic growth across global portfolios. Drive engagement and deliver +20% growth through cutting-edge strategies.
In this senior leadership role, you will oversee a team of Customer Account Managers across North America and EMEA. Your mission includes redefining growth strategies for a robust portfolio of 500+ events, ensuring renewals while fostering upsell prospects. With your hands-on coaching and strong analytical skills, you will shape the sales process while safeguarding established client relationships.
Key Responsibilities:
• Lead and expand the Customer Account Manager team
• Develop account-based growth strategies for major clients
• Coach and support the team during live customer calls
• Monitor and analyze KPIs to drive performance
• Align efforts with Marketing and other departments
Requirements:
• 7 to 10+ years in account management roles
• Proven track record in leading distributed teams
• Solid data management and analytical skills
• Experience with account-based strategies
• Excellent communication skills in English
Utilize your leadership and strategic skills to drive impactful growth at Swapcard.
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📌 Senior Manager Customer Account Growth New Brunswick
🏢 Swapcard
📍 New Brunswick
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