Elevate your career in technology as a Technical Support Lead at Accenture. Lead a energetic team while optimizing XR technology solutions for top-tier clients in a hybrid workplace.
At Accenture Technology, you'll guide a team of XR technicians and operational specialists, focusing on client adoption of cutting-edge technologies. Your role involves leading daily operations, establishing KPIs, and driving cross-functional collaboration among client and engineering teams to address complex challenges.
Key Responsibilities:
• Lead and mentor a team of XR technicians and specialists
• Drive inventory management and operational standards
• Serve as escalation point for XR platform issues
• Develop technical documentation and support playbooks
• Optimize support processes in collaboration with clients
Requirements:
• 5+ years in technical operations or hardware support
• Proven leadership experience in technical teams
• Deep expertise in XR platform technologies
• Hands-on experience with Google AppScript
• Ability to communicate with technical and executive stakeholders
Enhance XR technical support and lead your team's operational excellence at Accenture.
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📌 Technical Support Lead At Accenture Toronto
🏢 Accenture
📍 Toronto