Elevate customer relations as a Customer Experience Lead with Scotiabank in Stratford, Ontario. Oversee Retail Service teams while driving superior service and achieving financial goals.
In this pivotal role, you will lead a team of Customer Experience Associates, fostering solid relationships and delivering exceptional service. You'll act as the Officer in Charge as needed, handle escalations, and contribute to the branch's success by enhancing the customer experience. An enthusiastic leader is required to implement changes and adapt to new procedures, all while living Scotiabank's core values.
Key Responsibilities:
• Lead and manage Customer Experience Associates effectively
• Build robust customer relationships for improved service




• Manage emergencies and escalations as the Officer in Charge
• Identify opportunities to enhance customer experiences
• Assist with change management for new policies
Requirements:
• Excellent leadership and coaching skills required
• Experience managing a team in a retail or banking setting
• Flexible scheduling availability is essential
• Previous banking experience is a solid asset
• Strong technical skills for promoting digital banking options
As a Customer Experience Lead, your coaching and leadership will be vital for Scotiabank’s customer success.
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📌 Customer Experience Lead At Scotiabank Stratford
🏢 Scotiabank
📍 Stratford