Direct Energy, an NRG company, seeks a Customer Care Quality Assurance Analyst to monitor and evaluate customer interactions across outsourced operations. You will use Cresta and other tools to assess quality, identify trends, and support coaching with leadership and vendor teams.
You will align evaluations with established standards, support compliance, and help drive improvements in customer experience. A bachelor's degree and 2+ years QA or contact center experience are required; preferred
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📌 Quality Assurance Analyst, Customer Care & Analytics Edmonton (Canada)
🏢 NRG Energy
📍 Canada
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