Transform client experiences with Rise as a Senior Client Success Specialist focused on onboarding. Deliver tailored integration solutions and exemplary training to optimize client engagement.

This role is central to Rise's mission of improving people management for our clients. You will facilitate successful onboarding processes, tailoring implementations to meet diverse client requirements. Your proactive approach will ensure smooth transitions and effective training, while collaborating closely with Sales, Product, and Engineering teams to address challenges.

Key Responsibilities:
Lead the onboarding process for recent clients
Address client inquiries and provide technical support
Tailor platform configurations to specific business needs




Partner with teams to resolve implementation issues
Develop and maintain onboarding documentation for clients

Requirements:
3+ years in Client Onboarding or SaaS support roles
Solid relationship-building and technical skills
Proficiency in Excel and familiarity with CRM tools
Understanding of training methodologies and change management
Bilingual proficiency in French and English preferred

Deliver exceptional onboarding experiences and drive client success within Rise's impactful team.

📌 Senior Client Success Specialist At Rise Vancouver
🏢 Rise People
📍 Vancouver