Elevate your career as a Senior Solution Consultant based in Canada. Drive strategic customer implementations in a dynamic SaaS environment and solve complex business needs effectively.
Our partner company is seeking a Senior Solution Consultant who will lead implementations for both new and existing customers. This role requires gathering requirements, designing solutions, configuring integrations, and enabling customer success. You will also engage with cross-functional teams to ensure delivery aligns with customer objectives and industry best practices.
Key Responsibilities:
Lead implementations, from requirement gathering to training
Recommend solutions aligned with customer objectives
Develop prototypes and user acceptance testing guides
Design custom integrations using APIs and Studio flows
Track implementation progress and mitigate risks
Requirements:
Bachelor's degree or equivalent experience in a technical field
8+ years in Qualified Services or Consulting
Experience with CCaaS products and API integrations
Strong problem-solving abilities and consultative skills
Excellent communication and interpersonal skills
Make a measurable impact by delivering cutting-edge solutions and enhancing customer relationships in a fast-paced workplace.