Direct Energy, an NRG company, is seeking a Customer Experience Analyst to resolve escalated inquiries from senior stakeholders and regulators. You will manage inquiries via phone, email, social media, and in person, crafting formal responses and ensuring regulatory compliance.
The role requires at least two years in customer service, a business or communications degree, and solid written and verbal communication.
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📌 Energy Customer Experience Analyst Edmonton (Canada)
🏢 National Bank Canada
📍 Canada
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