Robert Half is partnering with an organization that's looking to bring on a General Manager of Operations to their team.

This is a full-time/permanent role on site.

Advantages: -Competitive salary (105-140K) + 10-15% bonus -Advantages + RRSP matching -4 weeks vacation -Free parking -Excellent culture and leadership team Responsibilities: • Guide and support Store Managers through regular coaching, performance discussions, and clear expectations tied to operational goals. • Convert company-wide objectives into practical plans for each location, including staffing needs, weekly priorities, and follow-up actions to address gaps. • Establish consistent approaches for onboarding, training, and performance management in partnership with external HR support. • Monitor key operational and financial indicators such as shop capacity, labour efficiency, repair volume, average transaction value, margin performance, and service conversion. • Partner with location leaders to improve scheduling, workflow organization, pricing discipline,



and overall productivity in the service bays. • Work closely with senior leadership and finance partners on budgeting, forecasting, margin review, and explanations for operating variances across locations. • Oversee quality assurance activities, including site reviews, issue tracking, root cause investigation, and implementation of corrective measures. • Maintain high standards for customer service and compliance by tracking repeat repairs, warranty concerns, customer feedback, satisfaction results, and online reputation metrics. • Lead weekly operating reviews, prepare location-level and consolidated reporting, and ensure action items are completed within agreed timelines. • Manage vendor relationships, equipment upkeep, inventory practices, and the proper use of approved tools for inspections, reporting, training, and workflow control.

📌 General Manager of Operations (Ottawa)
🏢 Robert Half
📍 Ottawa