Location: Toronto, ON Hybrid (3 days/week onsite) Duration: 12 Months Introduction Our client is seeking an experienced engineer to support a large-scale Contact Centre as a Service (CCaaS) transformation program for a major Canadian financial institution.

The successful candidate will be responsible for designing, configuring, developing, and supporting Amazon Connect solutions within enterprise AWS environments.

Required Skills & Qualifications 5 years of software or cloud engineering experience. 3 years of hands-on Amazon Connect implementation experience.

Proven experience delivering enterprise contact centre solutions.

Strong AWS cloud development experience.

Experience working within Agile delivery teams.

Required Technical Skills Amazon Connect (mandatory, hands-on) CCaaS platforms AWS Lambda API Gateway IAM Cloud

Watch S3 DynamoDB Event

Bridge REST APIs Python, Node.js, or Java Contact Flow development IVR design and implementation Routing Profiles and Queue configuration Preferred Skills & Qualifications Amazon Lex Agentic AI / Conversational AI Financial Services experience AWS Certifications Contact centre modernization programs Day-to-Day Responsibilities Design, configure, and implement Amazon Connect solutions.





Build and maintain Contact Flows, Queues, Routing Profiles, Hours of Operation, and Quick Connects.

Develop and support IVR solutions using Amazon Connect.

Integrate Amazon Connect with enterprise applications using AWS services and APIs.

Develop cloud-native integrations leveraging AWS Lambda, API Gateway, Event

Bridge, and related services.

Collaborate with Solution Architects, Developers, QA teams, and client stakeholders throughout the delivery lifecycle.

Support contact centre modernization and migration initiatives.

Troubleshoot production issues and perform root cause analysis.

Participate in Agile ceremonies including sprint planning, backlog refinement, and technical design reviews.

Document technical solutions and provide knowledge transfer to support teams.

Company Perks & Culture Opportunities to work on large-scale transformation programs.

Collaborative work environment with a focus on innovation.

Support for continuous learning and professional development.

For immediate consideration please click APPLY to begin the screening process with Alex.

📌 AWS Connect Engineer (Toronto)
🏢 Artech
📍 Toronto