Desktop Support Analyst Location: Toronto, ON (North Toronto, ON) Type: Contract 12 month Our client currently has an opening for a Sr.
Desktop Support Analyst to work as part of the Desktop Support Team.
The role will provide Networking and Desktop support to users in providing Lotus Notes Ver. 7 or 8 password resets, ID administration, PC, Laptop hardware support and Black
Berry (BES) support to approximately 2,000 end users. (Note: Client will consider cross training on Lotus Notes if all other skills/experience criteria are met however……candidates must still have a minimum of recent basic working experience with Lotus Notes as a user in an Enterprise environment at the very minimum to be considered).
Skills: -Recent Lotus Notes (Ver.7 or 8) experience resetting passwords and or creating user ID’s -Experience working in a mixed Unix/Windows environment is preferred (AIX, Windows 2003/2007/2008/2010, Active Directory) -Must be MS Windows Office Suite proficient -Robust hands on knowledge of Break Fix: Software/Hard Drives/Peripherals -Must have good networking skills and a good understanding of basic network protocols: TCP/IP -Knowledge of WiFi technology -Experience supporting Black Berries:
Client and BES – Blackberry hand held device, VPN remote user support experienced -PC/Laptop Hardware troubleshooting and repair experience -Proficient in imaging technologies: Ghost or RIS/Image X or WDS etc -Excellent customer service skills – experienced at providing deskside support at the executive level with strong presentations skills Experience: -Minimum 3 year College diploma or University degree in a technology related discipline -MCSE and A+ industry certifications preferred -5 to 7 years experience in PC support & Networking -Recent Lotus Notes (Ver. 7 or 8) password resets, ID Administration experience -Experience providing support to Senior Executives -Black
Berry support experience required (client and BES) -Ability to work in a very fast paced environment and make frequent work re-prioritization decisions -Excellent customer service, communications & presentations skills, recent experience working within all levels across the organization in a fast paced Enterprise environment -Professional, dynamic and career minded with a strong work ethic
📌 Sr. Desktop Support Analyst (Toronto)
🏢 PeopleToGo
📍 Toronto
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.