POSITION DESCRIPTION

FOP CONSULTANTS is looking for specialists in technical support at the intermediate level motivated to deliver on mandates for its clients in the medical device sector. The mandate is to support medical device customers and users through diagnostics, installation, maintenance and repair and to record complaints, contribute to materiovigilance and train users in protected use

KEY RESPONSIBILITIES
Provide technical support to device customers, clinicians and users.
Diagnose and resolve technical issues on site or remotely.
Perform device installation, maintenance, calibration and repairs.
Record complaints and contribute to materiovigilance.
Train users in the protected use of devices.
Document interventions in service management systems.
Relay field feedback to quality and R&D.;

CANDIDATE PROFILE
Bachelor's or master's degree in engineering (biomedical; biomechanics, mechanics, physics) or any other related discipline.
Five (05) to ten (10) years of industry experience.
Three (03) to seven (07) years of experience as a Specialist in Technical Support.
Sector standards: ISO 13485, ISO 14971, FDA 21 CFR 820, EU MDR 2017/745, MDSAP.
Tools and systems:



MS Office suite, ServiceNow, Salesforce Service Cloud, SAP.
Hold one of the following certifications: ITIL 4 Foundation, medical device training.
The following are considered assets: ASQ CQA, PMP, vendor certification.
Experience in Canadian public or private organizations.
Language: French and English

WORK MODE
Remote, Hybrid, On-site

WHAT WE OFFER

At FOP CONSULTANTS, we invest in the success and well-being of our experts. By joining our team, you benefit from an environment designed to support your performance and respect your work-life balance, including:
Competitive compensation that reflects your expertise;
Complete protection through our group insurance plans;
Qualified liability insurance so you can practise with confidence;
Remote-work flexibility, based on client needs;
3 weeks of vacation to recharge;
3 paid sick days, to take care of yourself;
A monthly allowance for your transportation costs;
Real prospects for advancement within the organization;
Ongoing access to training to grow your skills.

📌 Specialists In Technical Support Int Brossard (Canada)
🏢 FOP Experts Conseils
📍 Canada