YOUR ROLE

As the Customer Service and Ground Operations Manager you will be responsible for planning, organizing, directing, and overseeing all activities related to customer service, ground operations, buildings, stations services, baggage and cargo handling, and ramp operations across Quebec operations. You will ensure that operations are conducted safely, efficiently, and in compliance with company policies and applicable regulatory requirements. The Customer Service and Ground operations Manager will provide supervision to teams under their responsibility, establish operational priorities, promote continuous improvement, and ensure the delivery of a customer experience that meets Air Creebec’s quality standards.

DO YOU HAVE THE PROFILE?
Degree in Business Administration, Air Transportation Operations Management, or an equivalent combination of education and experience.
Seven (7) years to ten (10) years of relevant experience in an operational or customer service setting,



preferably within the aviation industry, including three (3) to five (5) years of supervisory experience.
Solid computer skills, including proficiency with Microsoft Office applications.
Bilingual (English and French). Proficiency in English is required to communicate effectively with colleagues at other stations and bases. Knowledge of the Cree language is considered an asset.
Basic knowledge of aircraft and airport operations is considered an asset.
Robust organizational and time-management skills, with the ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.
Available for work-related travel as required.
Available to respond to operational requirements, emergencies, service disruptions, and other situations outside normal working hours when necessary.

📌 Manager, Quebec Customer Service And Ground Operations Dorval (Canada)
🏢 Air Creebec
📍 Canada