Title: IVR / Contact Centre Solution Architect (Salesforce experience with Amazon Connect) Location: Toronto, ON - Hybrid (3 Days WFO) Duration: 12 months Pay Range: C$68 INC Experience Required: 10 & Above Role Descriptions: IVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice(1) Experience on Designing| Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system(Amazon Connect preferred).(2) Should have expertise in CRM| Telephony Knowledge| Customer Service Operations to deliver optimized and scalable voice experiences.(3) Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems.(4) Experience in Implementing Omni-channel Routing for Voice and Digital Channels| also Salesforce Agent Force.(5) Experience Customizing Salesforce Components Apex| Flows and Process Builders.(6)



Translate the Business Requirement into Scalable Contact center Designs| and Technical-Specifications.(7) Design SCV Solutions Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions.(8) Understanding and experience on IVR Flows| Queues| Routing Profiles and Contact Lens.(9) Support Deployment and Lead the Teams.(10) Valuable to have experience working with Telephony Provider Platform with the Services (Preferably Amazon connect) Custom Fields: Name: Parent Value: IS-BFSI-Canada-1-Parent Name: Type of Asset Value: None Name: Work Location CDF Value: ~Toronto 24th Floor~NORTH YORK, ONTARIO~ Name: Work Assignment Location Value: Hybrid Name: Requisition ID Value: 10930273 Name: Assets Value: None Name: Child Value: IS-BFSI-Canada-1-Group1 Name: Business Vertical Value: CL-BFSI Americas 2

📌 IVR / Contact Centre Solution Architect (Salesforce experience with Amazon Connect) (Toronto)
🏢 Artech
📍 Toronto