On the behalf of our client, Protrans Personnel Services is currently on the search for a Bilingual Customer Service Representative.
Position Title: Bilingual Customer Service Representative Duration: Ongoing Location: Dieppe, NB Shift: Monday to Friday Hours of work 8.30am-5pm (In-Office) Pay: $20.50/hour Potential path to permanent placement! Qualifications: FULLY BILINGUAL (English and French) Need to be able to handle 100+ calls per shift (this is higher than most other call centers) High School Diploma or Equivalent 2 Years of previous customer services experience Call Centre Experience Required Data Entry experience also acceptable French, English required, spoken, written, and reading Excellent communication skills Problem solving skills Ability to work effectively and efficiently with both internal and external customers Previous experience with phone systems Key Responsibilities: Respond to incoming customer inquiries (phone and email) Identify and resolve client concerns and issues Enter pickups Coordinate special movement of freight Trace shipments Research adjustments All related clerical duties