Job Description Bilingual Customer Service Representative Travel Insurance, Hybrid Work Start date: November 25, 2026 Join the travel assistance and insurance services sector for our client through a permanent hybrid work opportunity.

Enjoy a competitive salary, comprehensive group benefits, a wellness program, a retirement savings plan, and genuine opportunities for professional growth and development.

In this role, you will support travelers, coordinate required services, and provide information about insurance coverage while delivering a high level of customer service.

What is in it for you: • Hourly salary of 23.69$. • Permanent, full-time position. • Rotating schedule of 32-40 hours per week, based on operational needs. • Availability required from 7:00 am to 11:00 pm, Sunday through Saturday, including statutory holidays. • Hours of operation may change based on operational needs. • On-site training for the first 90 days. • Afterward, a hybrid work model with 6 on-site days per month. • 3 weeks of vacation to support a healthy work-life balance. • Comprehensive group insurance plan, including health coverage with 100% prescription drug coverage, as well as dental, life, and travel insurance. • Retirement savings plan to support your long-term goals. • Wellness program including access to a fitness facility, physical activities, and health-related seminars. • Opportunities for career advancement and professional development. • Financial assistance program for continuing education.

Responsibilities:



• Answer incoming client calls and provide professional and empathetic support. • Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits. • Open claim files and direct clients to the appropriate healthcare providers. • Explain travel insurance coverage, including applicable exclusions and maximum limits. • Authorize certain medical tests and coordinate required services when necessary. • Assist clients throughout the claims process and ensure appropriate follow-ups. • Document interactions and transactions in the claims management system. • Collaborate with various departments to resolve client requests and complaints. • Maintain a high level of customer service in a fast-paced, team-oriented environment.

What you will need to succeed: • College diploma or equivalent. • Experience in customer service, telecommunications, or claims assistance. • Bilingual in English and French to assist clients in both languages. • A third language will be considered an asset. • Excellent communication skills and professionalism. • Solid customer service orientation. • Ability to work in a dynamic, team-based environment. • Strong computer skills including Microsoft Office and Internet use.

Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach.

As part of the screening process, some applications may be reviewed using artificial intelligence tools.

Only candidates who meet the hiring criteria will be contacted.

📌 Bilingual Customer Service Representative, Travel Insurance (Sherbrooke)
🏢 Recrute Action
📍 Sherbrooke