Drive exceptional onboarding experiences with Cloudbeds as the North America Mid-Market Onboarding Lead. This remote role involves leading teams and consulting on best practices for hospitality software.
As the Mid-Market Onboarding Lead, you'll oversee the onboarding journey for independent hotels and multi-property groups in North America. You will manage Onboarding Project Managers and Coaches while personally guiding key accounts. The role combines team leadership with hands-on involvement to ensure successful software transitions from systems like Opera to Cloudbeds.
Key Responsibilities:
• Lead and coach the North America onboarding team • Review calls and train on customer interaction techniques • Manage onboarding for key strategic accounts • Address risks in at-risk onboardings effectively • Conduct regional training for recent hires
Requirements: • 5+ years in hotel operations or hospitality technology • 2+ years managing customer-facing teams • Proven experience with multi-property hotel implementations • Strong understanding of hotel operations • Spanish fluency at a business-professional level
Use your hospitality expertise and project management skills to enhance Cloudbeds’ client onboarding experience. #J-18808-Ljbffr
📌 Onboarding Lead for North America at Cloudbeds (Winnipeg)
🏢 Cloudbeds
📍 Winnipeg
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