Lead the Customer Service team at the Town of New Tecumseth, ensuring high-quality service delivery in a dynamic environment. Supervise operations while embracing technologies and maintaining performance metrics.
The Town of New Tecumseth seeks a Customer Service Supervisor dedicated to enhancing community service excellence. With 4–5 years in customer service and at least one year in a supervisory role, you will guide a team through inquiries and transactions while implementing cutting-edge systems. Your leadership will be pivotal in ensuring smooth operations and high resident satisfaction.
Key Responsibilities:
• Oversee daily customer service operations for timely issue resolution
• Research and implement new service technologies and CRM systems
• Analyze service metrics and report on customer satisfaction
• Manage staff schedules, payroll data, and budgets
• Handle escalated customer interactions with de-escalation techniques
Requirements:
• College diploma or degree in Public/Business Administration
• 4-5 years experience in customer service roles
• Proficiency in customer relationship management software
• Robust knowledge of municipal administration
• Excellent communication and interpersonal skills
Shape the future of customer service in New Tecumseth while fostering positive community interactions.
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📌 Customer Service Supervisor in New Tecumseth (Ontario)
🏢 Town of New Tecumseth
📍 Ontario
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