Elevate customer experiences as Compugen’s Senior Manager for Customer Success Services. Lead a team to drive client value and retention in a hybrid work setting.

In this key role, you will be responsible for enhancing customer value realization and overseeing retention strategies across strategic accounts. You will lead Customer Success Managers while collaborating with Sales, Service Delivery, and Solution Architects to ensure customers achieve their business goals. Your expertise will be instrumental in building executive relationships and managing escalations effectively.

Key Responsibilities:
• Lead and develop Customer Success Managers and governance professionals
• Foster executive-level relationships with clients




• Drive customer adoption and value realization
• Own renewal and retention strategies
• Identify expansion opportunities and collaborate with Sales

Requirements:
• 8+ years in Customer Success or Account Management
• Proven team leadership experience
• Strong financial and commercial acumen
• Effective stakeholder management and communication skills
• ITIL certification and Managed Services experience preferred

Utilize your experience to make a significant impact on client partnerships and success at Compugen.
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📌 Senior Manager in Customer Success at Compugen (Quebec City)
🏢 Compugen
📍 Quebec City