Work Location:
Richmond, British Columbia, Canada

Hours
37.5

Line Of Business
Personal & Commercial Banking

Pay Details
$115,600 - $163,200 CAD

This role is eligible for commission based earnings plus base pay earnings based on local minimum wage.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description
The Senior District Manager (SDM) is responsible for leading a team of specialized sales professionals. The SDM is focused on talent acquisition of new Specialists, development of retention strategies, performance coaching and managing relationships with our key Branch Banking stakeholders and/or OneTD partnerships.

CUSTOMER

Lead and coach the Specialized sales team in applying sales management strategies and in the use of systems/tools

Recruit, select and retain new and existing Specialists

Develop new business and build key relationships

Provide and reinforce' sales training and joint field call work

Find, secure and negotiate mutually profitable customer-centric relationships based on advice, service and sales professionalism

Help and serve clients, meeting their needs while achieving bank goals and objectives

Build and maintain relationships and networks to influence and establish competitive advantage

SHAREHOLDER

Contribute to the development and implementation of sales strategies to achieve business objectives and sales goals

Plan and execute business development activities, review and communicate results, and adjust tactics accordingly

Coach and develop employees to proactively identify customer product and services needs and to deliver on the business sales, advice strategies and individual goals

Identify and develop relationships with existing customers and external referral sources to generate demand for products/services

Achieve business objective for Operational Excellence

Ensure necessary due diligence to support the accuracy of all customer transactions / activities

Follow and ensure employees understand and apply bank operating policies and procedures

Keep current on emerging issues, trends and evolving regulatory requirements, assess potential impacts to the Bank, and support the team in staying knowledgeable

Identify, mitigate and report on risk issues per enterprise policy / guidance and ensure appropriate escalation processes are followed (i.e.,escalate non-standard, high risk transactions / activities to appropriate levels and relevant stakeholders and business management where required)

Ensure business operations are in compliance with applicable internal and external requirements and appropriate controls/processes are effectively followed and managed (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)

Lead or contribute to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations

Ensure key controls and processes are effectively followed and managed

Oversee or lead the facilitation and/or implementation of action/remediation plans to address performance / risk / governance issues

Protect the interests of the organization – identify and manage risks, and elevate non-standard,



high-risk transactions / activities as necessary

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Be knowledgeable of and comply with Bank and Industry Codes of Conduct

EMPLOYEE / TEAM

Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand

Connect the alignment of colleague's contributions with the TD Shared Commitments

Build and retain an engaged and diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed, quality (accuracy) and get things done

Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results

Recruit, identify strong talent and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome

Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely engaging appreciation and recognition to all colleagues

Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership

Model sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues, and lead collaboration with other functions and teams

Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, providing direction on changing priorities and empowering colleagues to drive innovation

Enable a high-performance culture by setting team targets and objectives, facilitating on-going and proactive feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results

Manage employees in compliance with all human resources policies, procedures and guidelines of conduct

Breadth & Depth

Expert level professional role with a focus on providing business development, customer relationship management and/or sales advisory support within their own area of specialty

Requires an in-depth and advanced understanding of products/services and key competitors

Identifies referral opportunities across business lines and segments

Understands the business and technical principles that underpin the design and delivery of the products and services provided

Possesses a deep/specialized understanding of the business, the competitive landscape and economic/market issues; recommends best practices to improve products or services; integrates a deep understanding of target customer market and dynamics

May serve as a product or customer segment knowledge resource

Coordinates the identification, pursuit or management of accounts/opportunities with others while taking a primary role in managing the relationship





Solves or may lead others to solve complex problems; leads efforts to develop new product and service solutions Exercises judgement in planning and developing customized account management processes; focuses on customizing advice and solutions

Impacts a range of sales achievement (P&L;) of their own team and related teams

Puts solutions in context when presenting complex alternatives and framing advice

Work performed under minimal management guidance and supervision

Identify and leads customer problem resolution

Reports to AVP

Experience And / Or Education

Undergraduate degree or community college diploma preferred

Minimum 3-5 years People Management experience

Product Knowledge in Real Estate Secured Lending (RESL)

Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec Only)
Sans Objet

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📌 Senior District Manager, Mobile Mortgage Specialist (British Columbia)
🏢 TD
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