Elevate client relations with CIBC Mellon as a Senior Relationship Manager in Toronto. This bilingual role focuses on managing client accounts and driving revenue growth through tailored solutions.
As a Bilingual Senior Relationship Manager, you will lead client relationships for a portfolio of CIBC Mellon’s CGNP and CFI clients. You'll identify growth opportunities, develop comprehensive account plans, and ensure high client satisfaction by delivering exceptional service. Your expertise in relationship management will help you navigate moderately complex client needs while collaborating with service delivery teams.
Key Responsibilities:
• Develop account plans to enhance client wallet share
• Maintain client contact through regular face-to-face meetings
• Identify industry trends and monitor competitive landscape
• Analyze service performance and develop action plans
• Partner with stakeholders to resolve operational issues
Requirements:
• 7-10 years in client relationship management
• Solid background in asset servicing technologies
• Bilingual in French required
• Excellent communication and negotiation skills
• Action-oriented approach to client service
Bring your relationship management skills to maximize client satisfaction and revenue at CIBC Mellon.
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