Elevate client relationships as the Director of Client Operations Management at CIBC Mellon in Toronto. Drive operational excellence and satisfaction for top-tier clients through strategic oversight and leadership.
Reporting to the Assistant Vice President, you will play a pivotal role in delivering high-quality service to complex clients. Your leadership will ensure effective communication between operational teams, promoting client success and satisfaction. This position emphasizes strategic operational thinking and mentorship for Associate Directors in a collaborative workplace.
Key Responsibilities:
• Manage key client accounts with operational efficiency
• Drive executive-level engagement for client satisfaction
• Advocate for clients by coordinating internal resources
• Oversee compliance with SLAs and KPIs in operations
• Foster a culture of accountability and continuous improvement
Requirements:
• 10+ years in a financial institution
• Bachelor’s Degree in business or related field
• Strong communication and negotiation skills
• Experience in financial services products
• Analytical and strategic thinking abilities
Lead CIBC Mellon’s commitment to client-centric service and operational excellence as a trusted advisor.
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📌 Director of Client Operations at CIBC Mellon (Ontario)
🏢 CIBC Mellon
📍 Ontario
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