- Provide L1/L2 support for Front Office Capital Markets applications covering deal capture, trade booking, lifecycle management, and portfolio credit analytics workflows.
- Troubleshoot application, data, and integration issues using SQL and Linux; perform incident triage, root cause analysis, and timely escalations to engineering teams.
- Support ITIL-based Incident, Problem, and Change Management processes using ServiceNow, ensuring SLA adherence and effective stakeholder communication.
- Monitor critical batch processes, interfaces, and production environments; execute recovery actions, reruns, and operational controls to maintain platform stability.
- Assist with application releases, deployments, and workplace support across DEV/UAT/PROD; leverage Jira and Confluence for tracking and documentation.
- Develop automation scripts using Python, PowerShell, or Shell to improve operational efficiency, reduce manual effort, and enhance service reliability.

📌 Application Support Analyst/ (Toronto)
🏢 Arkhya Tech.
📍 Toronto