Seeking a Bilingual Contract Administrator to support advisor contracting, licensing and transfers of business within a large insurance organization.
The role involves high-volume administrative processing, working across multiple distribution systems and ensuring requests are completed accurately and within established service-level agreements.
Key Responsibilities
- Review contracting requirements and process new advisor requests across multiple systems.
- Review advisor licensing against contracting and provincial requirements.
- Research and process transfers of business between advisors.
- Complete ongoing administrative maintenance for contracted advisors.
- Ensure transactions comply with established policies, regulatory requirements and internal procedures.
- Manage a high volume of requests while consistently meeting SLAs.
- Communicate with internal and external partners in both English and French.
- Research and resolve contracting, licensing and administrative issues.
- Maintain accurate records and documentation.
- Provide strong customer service and relationship management while working independently in a remote environment.
Must-Have Qualifications
- Fluent written and verbal English and French.
- Previous experience or strong working knowledge of the insurance industry.
- Administrative experience within a high-volume, deadline-driven environment.
- Experience working with and meeting SLAs.
- Strong Excel skills.
- Experience working with complex systems, or demonstrated ability to quickly learn new software and processes.
- Solid organizational and priority-management skills.
- Excellent attention to detail.
- Strong customer service and relationship-management skills.
- Ability to work independently and build effective working relationships in a fully remote environment.
Nice-to-Have
- Knowledge of insurance advisor licensing requirements across Canadian provinces.
- Previous advisor contracting, licensing or distributor services experience.
- Experience processing transfers of business.
- Bachelor's degree or other post-secondary education.
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