About The Role The Billing & Rating Supervisor is responsible for overseeing the daily operations of the Billing Department, ensuring accurate account rating, invoicing, revenue reporting, and team performance. This role also focuses on process improvement, employee development, and collaboration with internal departments.
Key Responsibilities
- Lead the day-to-day operations of the Billing Department.
- Ensure accurate and timely rating and billing of customer accounts.
- Audit accounts, rate changes, and current account setups to ensure billing accuracy.
- Review unrated reports and resolve invoicing issues in a timely manner.
- Support period-end revenue reporting and accrual processes.
- Identify opportunities to improve workflows, automation, and department efficiency.
- Schedule staff, manage vacation coverage,
and approve payroll time scans.
- Train, coach, and support team members while monitoring performance.
- Conduct employee performance reviews and follow up on development plans.
- Collaborate with internal departments and participate in account onboarding meetings.
- Provide departmental support and coverage as required.
Qualifications
- Strong proficiency in Microsoft Outlook, Excel, and Word.
- Experience with TruckMate TMS is considered an asset.
- Strong leadership, communication, and interpersonal skills.
- Excellent attention to detail and organizational abilities.
- Ability to multitask, prioritize, and meet deadlines.
- Strong problem-solving and analytical skills.
- Self-motivated with the ability to work independently.
- Transportation industry experience is an asset.