Role: Business Analyst - Digital Platforms & Customer Experience

Contract Duration: 9 months, renewable

Work Model: Remote

Rate: Negotiable

Position Overview

Our client, a well-established Canadian organization, is seeking an experienced Business Analyst with a strong background in digital platforms, web applications, and customer-facing technology solutions to support initiatives within its Digital Frontline Experience department.

We are specifically seeking candidates who have delivered business analysis services for digital experience platforms, including:

- Public-Facing Websites & Digital Portals: Corporate websites, customer portals, online service platforms, and other externally accessible digital solutions.
- Intranet & Content Management Platforms: Enterprise intranets, SharePoint, WordPress, Drupal, and other CMS-driven environments.
- eCommerce & Online Storefronts: Digital commerce platforms, online purchasing experiences, and transactional web applications.
- Customer-Facing Applications: Self-service portals, web-based applications, and digital solutions designed to improve customer engagement and service delivery.

The successful candidate will combine solid foundational business analysis competencies with practical experience supporting digital platforms, working closely with business stakeholders, product owners, developers, and technology teams to translate business needs into actionable requirements.

Required Qualifications

- 5+ years of Business Analyst experience, with demonstrated involvement in digital platform or web application initiatives.
- Hands-on business analysis experience supporting public-facing websites, enterprise intranets, customer portals, eCommerce platforms, or other digital experience solutions.
- Strong foundational business analysis skills, including requirements elicitation, stakeholder interviews, workshop facilitation, process mapping, and requirements documentation.
- Proven ability to develop BRDs,



functional specifications, user stories, use cases, and acceptance criteria.
- Experience collaborating with digital product teams, UX/UI designers, developers, QA teams, and business stakeholders.
- Understanding of website functionality, digital user journeys, content management workflows, and customer-facing application requirements.
- Experience supporting Agile and/or Waterfall delivery methodologies.
- Demonstrated experience coordinating User Acceptance Testing (UAT), validating requirements, and supporting implementation activities.
- Excellent communication, analytical, and stakeholder management skills.

Highly Desirable Experience

Candidates with experience in one or more of the following areas will be given strong consideration:

- eCommerce Platforms: Shopify, Magento/Adobe Commerce, Salesforce Commerce Cloud, WooCommerce, or similar digital commerce environments.
- Content Management Systems: SharePoint, WordPress, Drupal, Sitecore, Adobe Experience Manager, or comparable CMS platforms.
- Digital Customer Experience: Customer self-service portals, online service delivery, digital engagement platforms, and web-based client applications.
- Website Modernization: Website redesigns, CMS migrations, digital transformation, or customer experience enhancement initiatives.
- Digital Accessibility & UX: Familiarity with WCAG, AODA, user journeys, accessibility requirements, and UX/UI collaboration.

Ideal Candidate Profile

We are looking for a hands-on Digital Business Analyst, rather than a generalist BA whose experience is limited to traditional enterprise systems.

The ideal candidate has worked directly on digital platforms such as public-facing websites, intranets, customer portals, eCommerce applications, or online service delivery solutions.

Strong business analysis fundamentals are essential. Direct experience supporting digital experience platforms is equally important.

Experience with eCommerce and enterprise content management platforms will be particularly advantageous.

📌 Business Analyst – Digital Platforms & Customer Experience - CONTRACT (Canada)
🏢 Toronto Test Consultants
📍 Canada