About Us

At Renew Psychotherapy, we are a group of 12 psychotherapists and four consulting clinical psychologists providing psychotherapy and psychological assessment to clients injured in motor vehicle accidents (MVA). To learn more, visit https://renew-psychotherapy.ca

Job Summary

We are seeking an organized and compassionate Case Manager/Care Coordinator to join our team. In this role, you will be the central point of contact for our clients from referral to discharge. This is a part-time, virtual position open to applicants residing in Ontario only. The ideal candidate is skilled at prioritizing and multitasking, and brings a positive attitude. They are also eager to learn and grow with us!

Responsibilities

Carry a caseload of MVA clients from referral to discharge, tracking each one through intake, assessment, treatment planning and therapy, and acting as their main point of contact.

- Call new MVA referrals to welcome them and explain how treatment works when it is funded by their auto insurer. This sometimes includes basic psychoeducation, to help clients understand what a psychological assessment and psychotherapy involve.
- Conduct psychosocial intakes for psychological assessment or psychotherapy to understand each client’s needs.
- Help prepare OCF-18 forms (treatment plans) and coordinate with clients to review and sign them before they are submitted to the insurer for approval.




- Track and document all outreach, following up as needed to secure bookings.
- Track insurer approvals and denials of treatment plans.
- Monitor remaining approved sessions and available benefits so that new plans are in place before current ones run out.
- Stay in touch with clients and follow up as needed to keep their care going when treatment plans are renewed.

Experience

- Registration in good standing in Ontario as a Registered Social Worker (OCSWSSW), Occupational Therapist (COTO), Registered Nurse (CNO) or Registered Psychotherapist (CRPO). Strong applicants who are working toward registration may also be considered.
- A minimum of two years of experience in a healthcare or clinical setting, preferably in rehabilitation.
- Experience with motor vehicle accident (MVA) files is a strong asset.
- Experience working with multidisciplinary rehabilitation teams is a robust asset.
- Prior experience in case management or care coordination is a strong asset.
- An understanding of mental health treatment and psychological assessment in a rehabilitation context.
- The ability to communicate with clients professionally, compassionately and patiently, including in difficult conversations.
- A organized, self-motivated individual who works independently and proactively with strong attention to detail.

Ontario (required)

- Work Location: Remote

📌 Clinical Case Manager (Canada)
🏢 Renew Psychotherapy
📍 Canada