About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

Mettler Toledo is seeking a Field Service Technician for the Calgary, Alberta region. You will independently troubleshoot and repair industry-related products, perform calibrations and preventative maintenance as scheduled, and handle first-line customer service issues. Additionally, you will also take the lead to modernize, upgrade, and convert customers' existing equipment while ensuring accurate documentation and service reporting.

What you'll do

Troubleshoot, install and repair all Mettler Toledo Products within Business Area.

Responsible for meeting daily service repair needs and driving customer satisfaction.

Complete installs, repairs, calibrations, customer training, performance verifications and preventative maintenance on equipment.

Order, install, return parts and manage repair parts cycle time.

Participate in Service sales opportunities and assist with promoting service products.

Establish and maintain a close working relationship with Regional Service Leader, Senior FSTs and Support Specialists.

Comply with ISO & Measurement Canada standards when required by the customer.

Responsible for resolving first line customer complaints and invoicing problems.

Maintain productivity levels as determined by Regional Service Leader and in accordance with National standards.

What You Need to Succeed

2-year college diploma in Engineering, Electronics, Instrumentation Technology,



or Electrical, along with experience in technical support, troubleshooting, or installation within the industrial electronics technology sector.

Interpret/read technical drawings and work instructions for the various products.

Experience working within a customer facing service environment.

Knowledge of Production packaging environments in the food industry.

Able to lift, transport and place test weights and equipment of up to 20 Kg (testing of equipment may require movement of up to 300Kg in 20 Kg increments).

Work flexible hours and provide on-call standby on a rotational basis.

Travel to the USA for training biannually

Willing to work overtime

Our Offer to You

Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment

And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

Global market strength and worldwide leadership in weighing A brand name that is identified worldwide with precision, quality, and innovation

Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

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Equal Prospect Employment

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, sex, sexual orientation, gender identity, age, ethnic origin, disability, or any other characteristic protected by the Alberta Employment Standards Code (ESC).

We are committed to creating an inclusive, equitable and accessible work environment. If you are an individual with a disability and you need assistance or an accommodation during the application, interviewing or employment process, please contact us at [email protected] so we can discuss in confidence a suitable accommodation.

📌 Field Service Technician (Canada)
🏢 Mettler Toledo International
📍 Canada