- Provide Development support to Software development community across the organization by managing, maintaining, and troubleshooting internal software application and tooling.
- Customer facing, working with multiple stakeholders
- Versatile with the time zone across NAM
- Problem solving and analytical skills demonstration using examples from previous experience
- Show ability to independently learn

Roles and responsibilities

- Respond to and triage support questions and support requests from engineers
- Extract relevant information from log files and other sources to debug, identify owners or root causes
- Write basic tools and test cases to improve the speed and quality of support




- Work with technical writers to improve documentation in areas covered by support
- Produce reports for leadership with data on performance of the program
- Provide insights and suggestions on product development and the product roadmap; contribute to product development.
- Manage and escalate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.
- Develop debugging scripts and documentation to automate and speed up responses and provide actionable feedback to the engineering team.

📌 Full Stack Engineer (Canada)
🏢 HCLTech
📍 Canada