Our client is seeking a contract based IT Support Analyst to assist with Windows device management, Microsoft Intune enrollment, endpoint patching, and Level 1 help desk support.

Duration: 6 weeks to start

Location: Onsite - downtown Toronto

Responsibilities:

Microsoft Intune & Windows Device Management

- Enroll and configure Windows laptops in Microsoft Intune.
- Support the transition of existing Active Directory-joined devices to Intune-based endpoint management.
- Assist with Microsoft Entra ID device registration or joining, where required.
- Troubleshoot device enrollment, compliance policies, configuration profiles, and application deployments.
- Configure and maintain Windows laptops according to organizational security and management standards.
- Work with internal IT staff to coordinate device enrollment and migration activities.

Endpoint Patching & Application Updates

- Coordinate directly with employees to schedule laptop maintenance and updates.
- Install and validate Windows operating system updates, security patches, and application upgrades.
- Ensure Google Chrome and other business applications are updated to approved versions.
- Identify devices with outstanding patches and remediate compliance issues.
- Track device update progress and maintain accurate records of completed work.
- Troubleshoot issues arising from software updates or device configurations.

Level 1 IT Support

- Respond to incoming help desk requests and provide timely technical assistance.
- Troubleshoot Windows, Microsoft 365, hardware, software, and connectivity issues.




- Support laptop setup, user onboarding/offboarding, and application installations.
- Assist with user account access, password resets, and basic authentication issues.
- Escalate complex technical problems to appropriate IT resources.
- Document incidents, resolutions, and support activities.

Requirements

Must-Have Qualifications

- 2+ years of hands-on IT desktop support or help desk experience.
- Practical experience with Microsoft Intune, including Windows device enrollment, configuration, and troubleshooting.
- Experience supporting Windows 10/11 laptops in an enterprise setting.
- Familiarity with on-premises Active Directory and Microsoft Entra ID.
- Experience with Windows OS updates, application patching, and endpoint maintenance.
- Solid troubleshooting skills across Microsoft 365, Windows devices, and common business applications.
- Excellent communication, organization, and customer service skills.
- Ability to work independently and provide hands-on onsite support.
- Availability to work onsite in downtown Toronto, ideally five days per week.

Nice-to-Have Qualifications

- Experience transitioning Windows devices from on-premises AD management to Intune-based management.
- Experience with Microsoft Entra ID Join, Hybrid Join, or Windows Autopilot.
- Familiarity with Group Policy (GPO) and Intune configuration policies.
- Experience with Microsoft Defender and endpoint security compliance.
- Basic PowerShell scripting experience.
- Experience supporting IT operations in a small or midsized organization.

📌 IT Support Analyst (Intune/Windows) - short term (Toronto)
🏢 Resonaite
📍 Toronto