Department: Investigations & Risk Mitigation

Location: Ontario (Toronto), Canada

Reports to: Director, Investigations & Risk Mitigation

Salary: $85,000–$110,000 annually, commensurate with experience and qualifications

Position Overview The Loss Prevention Operations Manager will lead and develop loss prevention operations across Ontario, with a focus on building a cohesive, consistent, and results-driven program. This role requires an experienced loss prevention professional with solid leadership skills, extensive industry knowledge, and the ability to develop high-performing teams, strengthen client relationships, and implement effective strategies to reduce shrink and mitigate risk.

Working closely with the Director of Investigations & Risk Mitigation, the successful candidate will help standardize operational practices, improve service delivery, develop talent, and support the growth of the loss prevention business.

Key Responsibilities

- Lead and oversee loss prevention operations and service delivery across Ontario.
- Build and implement a cohesive loss prevention program with consistent procedures, training, reporting, and performance standards.
- Lead, coach, and develop employees and supervisors, fostering a collaborative culture of accountability, professionalism, and continuous improvement.
- Develop and implement strategies to address retail theft, organized retail crime, internal theft, fraud, and inventory shrinkage.
- Monitor operational performance, analyze trends, and implement improvements to service quality and client outcomes.
- Build and maintain strong client relationships, address operational concerns, and identify opportunities to enhance service delivery.
- Support budgeting, staffing, resource allocation, and business development initiatives.
- Ensure operations comply with applicable legislation, company policies, and client requirements.

Qualifications and Experience

- 5-7 years of progressive experience in loss prevention,



asset protection, retail investigations, or a related field.
- 3–5 years of leadership or management experience overseeing teams, multiple locations, or complex operations.
- Extensive practical knowledge of retail loss prevention, apprehensions, internal investigations, organized retail crime, and shrink reduction strategies.
- Demonstrated experience building or improving loss prevention programs, operational processes, and performance standards.
- Proven ability to lead, mentor, and develop teams while fostering a positive and accountable workplace culture.
- Strong client relationship management, communication, analytical, and problem-solving skills.
- Experience with operational reporting, performance metrics, and resource management.
- Knowledge of relevant Ontario legislation and loss prevention best practices.
- Valid driver's license and ability to travel throughout Ontario as required.
- Must hold a valid Ontario Security Guard Licence in good standing.

Key Leadership Competencies

- Strong, collaborative, and people-focused leadership.
- Strategic thinking and program development.
- Operational expertise and sound decision-making.
- Accountability, integrity, and professionalism.
- Client-focused service delivery and continuous improvement.

Measures of Success

- Enhancing a consistent, cohesive loss prevention program across Ontario.
- Improving operational effectiveness and client outcomes.
- Building a high-performing, collaborative team.
- Strengthening client relationships and supporting business growth.
- Implementing measurable performance standards and continuous improvement initiatives.

The Opportunity

This is an opportunity for an experienced loss prevention leader to help shape and grow a provincial program. The successful candidate will bring deep industry expertise, a commitment to developing people, and the ability to build a unified operation that delivers measurable value to clients and supports long-term business growth.

SSTOR

📌 Loss Prevention Operations Manager - Ontario (Toronto)
🏢 GardaWorld
📍 Toronto