Your role as Mental Health Specialist (ER & Crisis), Evenings & Weekends

Reporting to Annabel Tremblay, Manager, Mental Health Specialists, the mission of the Mental Health Specialist (ER & Crisis) is to assess, manage, and prioritize high-risk mental health cases within the Dialogue platform. This role ensures safe, timely, and clinically appropriate intervention for members experiencing acute distress or elevated risk.

What you'll be doing

- Conduct suicide risk and crisis assessments (including C-SSRS and other clinical tools)
- Triage and manage high-risk and urgent mental health cases in a high-volume environment
- Provide crisis intervention, safety planning and de-escalation support
- Determine risk level and appropriate clinical pathway (internal or external escalation), coordination with emergency/community resources
- Collaborate with medical, nursing, and primary care teams for continuity of care
- Maintain clear, accurate, and clinically sound documentation
- Support member navigation to appropriate services
- Contribute to continuous improvement of crisis and triage protocols

We'd love to hear from you if you have

- Bachelor's degree in a mental health or human relations field
- 2+ years of intervention experience as a social worker (or similar role)



with a population presenting with challenges related to mental health including being comfortable with psychosocial assessments
- Available to work 32 hours per week including weeknights and weekends
- Very good knowledge of community and institutional resources
- Desire to work in an environment that encourages autonomy, professionalism and versatility
- Attracted by an innovative workplace, as well as an ease with computer tools

At Dialogue, your well-being is our priority Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

- Access to the Dialogue app and virtual mental health support for you and your family
- Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
- 4 weeks vacation, 9 wellness days, and 1 volunteer day
- Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
- Work abroad up to 4 weeks/year
- Incentive plans, referral bonuses & RRSP matching
- Learning via Coursera, external training budget & mentorship
- Optional parental leave top-up

📌 Mental Health Specialist (ER & Crisis), Evenings & Weekends (Canada)
🏢 Dialogue
📍 Canada