Client: Government Services Integration Cluster (GSIC), Government of Ontario

Location: Toronto, Ontario, Canada

Work Arrangement: Onsite, 5 days per week

Start Date: October 26, 2026

End Date: March 31, 2027

Duration: 135 business days

Number of Positions: 1

Submission Deadline: October 16, 2026, at 12:00 p.m. EST

Position Overview The Government Services Integration Cluster (GSIC) is seeking an experienced Senior Product Manager to lead complex, enterprise-wide initiatives involving business and Information and Information Technology (I⁢) teams. The successful candidate will bring extensive experience in enterprise project management, product strategy, stakeholder engagement, financial management, technology deployment, and delivery of large-scale IT solutions.

The role requires a proven track record managing multi-year, multi-million-dollar projects, translating business objectives into actionable product roadmaps, prioritizing initiatives, and coordinating cross-functional teams to deliver business and technology outcomes. The candidate must have experience with Agile/Scrum methodologies, scalable Minimum Viable Products (MVPs), Oracle Siebel CRM, technology deployment and rollout, and quality assurance activities.

The Senior Product Manager will also be responsible for project governance, risk and issue management, financial forecasting, documentation, privacy and compliance coordination, and alignment with Ontario Public Service (OPS) processes and standards.

Key Responsibilities

Product Strategy and Management

- Define and communicate product vision, strategy, goals, outcomes, and roadmaps aligned with business objectives.

- Gather, analyze, and prioritize business, customer, stakeholder, functional, and technical requirements.

- Identify business problems, product gaps, improvement opportunities, and innovative solutions that enhance customer experience and operational efficiency.

- Collaborate with business and I⁢ stakeholders to prioritize projects, features, deliverables, and backlogs based on business value, risk, dependencies, and available resources.

- Translate product strategy into detailed business and technical requirements, product documentation, prototypes, and actionable delivery plans.

- Establish and maintain product roadmaps, project priorities, milestones, and delivery plans.

- Build stakeholder alignment and support for product vision, strategic direction, and implementation plans.

- Apply Lean Six Sigma principles to identify process inefficiencies, streamline workflows, and drive continuous improvement.

Enterprise Project Management — 35%

- Lead integrated enterprise project management initiatives across business and I⁢ teams, ensuring alignment with organizational priorities and strategic objectives.

- Manage complex, multi-year, multi-million-dollar projects, including planning, governance, execution, monitoring, and delivery.

- Manage stakeholders, risks, changes, issues, timelines, scope, dependencies, resources, and project deliverables.

- Develop and maintain project plans, schedules, resource plans, project backlogs, milestones, and status reports.

- Allocate resources and track in-progress and completed activities using project management and collaboration tools such as Microsoft Project, Jira, Trello, Kanban, or comparable platforms.

- Validate financial forecasts, cost assumptions, budgets, and expenditure estimates, and perform ongoing reconciliation of project resources and related expenditures.

- Formulate and validate business and technical requirements, business problems, objectives, product visions, goals, and measurable outcomes.

- Use Microsoft Office tools, including Visio, Project, PowerPoint, Word, and Teams, to support project planning, documentation, collaboration, and governance.

- Coordinate and collaborate with policy, IT, legal, communications, and privacy teams to ensure project alignment, compliance, and successful delivery.

- Manage competing priorities, maintain project schedules, resolve delivery challenges,



and ensure deadlines and commitments are met.

Technical, Deployment and Project Integration — 35%

- Apply and oversee software development and delivery methodologies, including Agile/Scrum and scalable Minimum Viable Product (MVP) approaches.

- Manage IT projects involving Oracle Siebel CRM, coordinating business requirements, technical implementation, integration, and deployment activities.

- Coordinate I⁢ technology site deployments, system implementations, rollouts, and related operational readiness activities.

- Lead, facilitate, and initiate large-scale technology infrastructure procurement activities.

- Define, plan, coordinate, and deliver integrated business, operational, and information technology deliverables.

- Apply knowledge of Oracle technologies and associated deployment environments to coordinate technical activities and implementation dependencies.

- Coordinate end-to-end electronic solution delivery, including business processes, technical components, system integration, implementation, and operational transition.

- Lead and coordinate quality assurance (QA) activities and processes to support solution quality, readiness, and acceptance.

- Collaborate with technical teams, vendors, business owners, and implementation partners to resolve dependencies and delivery issues.

- Manage project delivery activities throughout the lifecycle, from planning and requirements definition through deployment, rollout, and transition to operational support.

Documentation and Governance — 20%

- Develop, review, and maintain comprehensive project and product documentation.

- Prepare business cases, financial documentation, project plans, product requirements, communications plans, and related governance materials.

- Create and coordinate Privacy Impact Assessments (PIAs), Threat Impact Assessments (TIAs), Requests for Service (RFS), and Requests for Information (RFI).

- Ensure documentation supports privacy, security, financial, legal, communications, and IT governance requirements.

- Maintain clear records of project decisions, risks, issues, changes, deliverables, approvals, and status.

- Communicate project progress, dependencies, financial performance, and delivery risks to stakeholders and senior leadership.

Public Sector Experience — 10%

- Apply knowledge of public-sector ITIL processes, including incident management, release management, problem management, and operational support models.

- Navigate Ontario Public Service (OPS) business processes, project governance requirements, gating procedures, project management standards, and business rules.

- Apply knowledge of government network and desktop infrastructure procurement, implementation, and support models.

- Coordinate with government stakeholders and ensure delivery aligns with applicable public-sector governance and operational requirements.

Requirements

Mandatory Qualifications and Experience

Candidates must demonstrate the following experience and capabilities:

1. 10+ years of integrated enterprise project management experience across business and I⁢ teams.

2. Demonstrated experience managing multi-year, multi-million-dollar projects.

3. Strong experience managing stakeholders, risks, changes, issues, timelines, scope, resources, and project dependencies.

4. Experience validating financial forecasts and cost assumptions, including ongoing reconciliation of project resources and related expenditures.

5. Demonstrated ability to formulate and determine business and technical requirements, business problems, business objectives, product visions, goals, and outcomes.

6.



Experience applying Lean Six Sigma principles and methodologies to process improvement and operational efficiency.

7. Experience working with stakeholders on product and project roadmaps, prioritization, and delivery planning.

8. Experience with Agile/Scrum methodologies and scalable Minimum Viable Product (MVP) delivery.

9. Experience in IT project management involving Oracle Siebel CRM.

10. Experience coordinating I⁢ technology deployments, implementations, and site rollouts.

11. Experience defining, planning, coordinating, and delivering integrated business, operational, and IT deliverables.

12. Experience coordinating end-to-end electronic solutions and technical deployment activities, including knowledge of Oracle technologies and associated deployment environments.

13. Experience leading or coordinating quality assurance activities and processes.

14. Experience developing project, business, financial, privacy, communications, and IT documentation, including business cases, PIAs, TIAs, RFSs, and RFIs.

15. Experience using project management and collaboration tools, including Microsoft Project, Visio, PowerPoint, Word, Teams, Jira, Trello, Kanban, or equivalent tools.

16. Demonstrated ability to coordinate and collaborate with policy, IT, legal, communications, and privacy teams.

17. Strong leadership, communication, stakeholder management, analytical, organizational, and problem-solving skills.

18. Ability to manage competing priorities, meet deadlines, and coordinate complex enterprise initiatives in a structured setting.

19. Ability and willingness to work onsite in Toronto, Ontario, five days per week for the duration of the assignment.

Preferred Qualifications

- Previous experience delivering ServiceOntario projects.

- Previous experience working with the Ontario Public Service (OPS) or other public-sector organizations.

- Experience with government project governance, approval gates, procurement procedures, and infrastructure implementation.

- Experience working with external vendors, third-party partners, and technology implementation teams.

- Experience in product lifecycle management, product requirements documentation (PRDs), market or stakeholder research, and prioritization of product features.

- Experience managing pilot programs, technology rollouts, and operational transition activities.

Required Skills Summary

- Senior enterprise project and product management

- Multi-year, multi-million-dollar project delivery

- Stakeholder engagement and cross-functional leadership

- Risk, issue, change, scope, schedule, and resource management

- Financial forecasting, cost validation, and expenditure reconciliation

- Lean Six Sigma and continuous process improvement

- Product vision, roadmaps, prioritization, and requirements management

- Agile/Scrum and Minimum Viable Product (MVP) delivery

- Oracle Siebel CRM and Oracle deployment environments

- Enterprise IT implementation, integration, and site rollout

- Technology procurement and infrastructure deployment

- Quality assurance coordination

- Business cases, PIAs, TIAs, RFSs, RFIs, and project governance documentation

- ITIL processes and public-sector delivery practices

- Microsoft Office, Microsoft Project, Jira, Trello, and Kanban

- OPS processes, governance gates, and infrastructure support models

Submission Information

- Requisition: RQ11502 — Senior Product Manager

- Submission deadline: October 16, 2026, at 12:00 p.m. EST

- Maximum submissions: 1 candidate

- Work location: Toronto, Ontario

- Work arrangement: 5 days onsite

- Target start date: October 26, 2026

Recruiter screening priority: Prioritize candidates with 10+ years of integrated enterprise project management, demonstrable multi-year and multi-million-dollar project delivery, financial management and reconciliation, Lean Six Sigma, stakeholder-driven roadmapping and prioritization, Agile/Scrum and MVP experience, and Oracle Siebel CRM project exposure. Verify each mandatory qualification against specific projects and achievements before submission.

📌 Senior Product Manager (Toronto)
🏢 Upstaff
📍 Toronto