We are seeking a Senior Quality Engineering professional with strong expertise in Contact Center platforms, IVR/Routing automation, and UI/API test automation. The role will contribute to enterprise-scale banking technology initiatives, providing technical leadership across maintenance releases, enhancements, and ongoing support activities.
Key Responsibilities
- Design, develop, and execute comprehensive test strategies for Contact Center and IVR solutions.
- Perform IVR and call-routing automation and validate end-to-end customer and agent workflows.
- Develop and maintain UI and API automation for enterprise applications.
- Automate and validate Agent Desktop functionality and workflows.
- Support maintenance releases, enhancements, regression testing, integration testing, and ongoing production support activities.
- Analyze test failures, troubleshoot defects, and collaborate with development and technology teams on resolution.
- Maintain automation assets, test documentation, and technical artifacts throughout the delivery lifecycle.
- Work within a structured Agile and Scaled Agile delivery workplace.
Required Skills & Qualifications
- Proven Quality Engineering experience with Contact Center platforms.
- Hands-on experience with IVR and routing automation.
- Practical experience with UI and API automation testing.
- Experience with Agent Desktop automation.
- Strong Core Java skills for test automation and technical troubleshooting.
- Experience working with enterprise development and delivery tools such as Git/Bitbucket, JIRA, Confluence, and IntelliJ or Eclipse.
- Experience working within an Agile delivery environment.
- Experience with Cyara or Hammer for IVR and routing automation.
- Experience with Selenium, Postman, Karate, or similar automation tools.
- Experience with AWS Amazon Connect.
- Experience in banking or financial services environments.
- Experience providing technical leadership for maintenance releases, enhancements, and support activities.