We are seeking an experienced Senior Technical Application Support Specialist to support petro-technical and subsurface applications within the oil and gas industry. The ideal candidate will have robust experience supporting Schlumberger (SLB) applications and maintaining application environments for geoscience and reservoir engineering teams.
Key Responsibilities:
- Manage and maintain petro-technical application environments to ensure availability and performance.
- Troubleshoot application issues and coordinate with vendors and third-line support teams.
- Support application installations, upgrades, integrations, and configuration changes.
- Provide Tier 1 and Tier 2 technical support to end users.
- Manage incidents, service requests, ticket tracking, escalation, and resolution.
- Handle software licensing, user provisioning, and de-provisioning.
- Maintain technical documentation and knowledge base articles.
- Support High Performance Computing (HPC) environments used for reservoir simulations.
Mandatory Skills:
- 10+ years of technical application support experience.
- Hands-on experience with petro-technical/subsurface applications.
- Experience with Schlumberger (SLB) applications, including:
- Petrel
- Eclipse
- Intersect
- Blueback
- C-Core
- Drillbench
- GeoX
- PetroMod
- Strong troubleshooting, incident management, and application administration skills.
Preferred Skills:
- Experience with Petroleum Experts, Peloton WellView/SiteView, Geolog, HampsonRussell, RokDoc, AspenTech, and other oil and gas engineering applications.
- Exposure to HPC clusters and reservoir simulation environments.