Technical Support Engineer (Junior) (Ontario)

Technical Support Engineer (Junior) (Ontario)

15 Oct
|
Sarmaya AI
|
Ontario

15 Oct

Sarmaya AI

Ontario

We're looking for a Junior Technical Support Engineer to support ongoing maintenance and issue resolution for Sarmaya's client systems, ensuring smooth day-to-day operations post-deployment.

What You'll Do

- Respond to and triage support tickets
- Assist in troubleshooting system issues under guidance
- Document recurring issues and resolutions
- Escalate complex issues to senior engineers
- Support basic system monitoring and health checks

What We're Looking For

- 0–1.5 years of technical support experience
- Basic troubleshooting skills across web/cloud systems
- Transparent communication with non-technical stakeholders
- Patient, methodical approach to problem-solving

Nice to Have

- Exposure to ticketing systems (Zendesk, Zoho Desk, Freshdesk)
- Basic scripting/automation skills

📌 Technical Support Engineer (Junior) (Ontario)
🏢 Sarmaya AI
📍 Ontario

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