Elevate your IT career as a Senior Support Analyst at Anchor in Saskatchewan. This role focuses on troubleshooting complex issues and mentoring junior technicians while ensuring client satisfaction.
Anchor, a leader in the IT sector, is seeking a Senior Support Analyst to provide advanced technical solutions. You'll utilize your extensive knowledge of systems and applications to diagnose problems, assist Tier 1 techs, and drive customer satisfaction. This role requires a dedication to both technical excellence and a strong service orientation.
Key Responsibilities:
• Provide advanced technical support for escalated issues
• Troubleshoot and resolve complex network and application problems
• Maintain and optimize IT infrastructure including servers and workstations




• Document tickets and create technical documentation
• Mentor Tier 1 technicians and provide training
Requirements:
• Post-secondary degree in IT or related field
• 5+ years of IT experience, 3+ in Tier 2 support
• Knowledge of Windows Server, Active Directory, and Office 365
• Solid customer service skills and problem-solving attitude
• Relevant IT certifications preferred
Contribute your expertise in a rewarding environment focused on technical support and client satisfaction at Anchor.
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📌 Advanced Technical Support Analyst at Anchor (Saskatoon)
🏢 Anchor Managed Solutions
📍 Saskatoon